SERVICE ADVISOR

A fantastic opportunity has arisen for an experienced Service Advisor to join an enviable and progressive dealership. The applicant will be front of house. Competent telephone manner. Strong, confident and professional when dealing with customers. Have the ability to relay the customer’s needs onto A DMS in a manner the workshop can understand.

The Role & Responsibilities

• To maximise service sales and profitability by using professional sales techniques.
• To create customer confidence in the company by ensuring a professional performance.
• To ensure the highest standard of courtesy and efficiency in customer contact and communication.
• To record customer requirements and details accurately.
• To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
• To effectively operate the dealership’s loading system.
• Creating and fostering a positive customer service experience.
• Maximise profit at all opportunities while advertising the company
• Maintaining franchise standards

The Skills

With experience in the role of Service Advisor within the automotive industry, you will possess: -

• Full understanding of the service and parts departments functions.
• Computer literacy
• Familiarity with products and service needs
• Excellent customer service experience gained within a franchised dealership environment
• Interpersonal skills with your team and customers.
• Ability to cold call and make workshop bookings
• Upsell of extra work generated from the workshop

Hours are Monday to Friday 8.30am to 5.30pm

• • Year 1 £21,000 (OTE £23,100)
• Year 2 on completion of CCSM1 £23,000 (OTE £25,300)
• Year 3 on completion of CCSM2 £25,000 (OTE £27,500)

To apply please send your CV to our Marketing Manager Tom Ward.

Please note that due to the high volume of applicants for this role we will only respond to those who have been shortlisted for interview

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year